Refund Policy

At Kimello, customer satisfaction is important to us. If you are not fully satisfied with your purchase, we may be able to offer an eligible refund under the conditions outlined below.

30-Day Refund Window

Customers may request a refund within 30 days of the delivery date of their order.

Requests submitted after the 30-day period will not be eligible for a refund.

No Returns Accepted

For hygiene, safety, and quality-control reasons, we do not accept physical returns of any products.

Please do not send products back to us, as returned items will not be processed or accepted.

Eligible Refund Reasons

Refunds may be considered for the following situations:

• Product arrived damaged
• Product arrived defective
• Incorrect item received
• Package lost in transit
• Significant issue with the order

To request a refund, customers must provide:

• Order number
• Full name used during checkout
• Clear explanation of the issue
• Photo evidence if applicable

Non-Eligible Refund Situations

Refunds will not be issued for:

• Requests made after 30 days from delivery
• Minor packaging damage that does not affect product usability
• Incorrect shipping addresses entered by the customer
• Delays caused by carriers, customs, weather, or other circumstances outside our control
• Products that have been heavily used or intentionally damaged

Refund Review Process

All refund requests are reviewed on a case-by-case basis.

We reserve the right to deny refund requests that do not meet our policy requirements or appear fraudulent, abusive, or suspicious.

Refund Processing Time

If approved, refunds will be issued back to the original payment method.

Please allow:

• 5–10 business days for processing
• Additional time depending on your bank or payment provider

Contact Us

To request a refund or contact our support team, please email: Kimello@gmail.com

Please include your order number and details regarding your request for faster assistance.